We want to make sure you love our products, and quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and include this in your email to us at contact@support.merch.ookamikun.tv. This quick and simple step will help us provide a speedy resolution.

Because products are made to order, we do not accept general returns or sizing-related returns. 

Please read below for more details:

CANCELLATIONS

Product Orders Cancellation Policy

All of our products are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production.

Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. After you’ve received your order, you have 30 days to address any quality issues. 

Donations and Tips Cancellation Policy

Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it. 

Membership Subscriptions Cancellation Policy

You can cancel your membership at any time via your profile settings page. Please note that cancellations will take effect after your current membership subscription period ends. There is no refund or cancellation for the current membership subscription period. 

DAMAGED/QUALITY ISSUES

For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.

Please email us with these details at contact@support.merch.ookamikun.tv

REFUNDS POLICIES

Product Orders Cancellation Policy

Because products are made to order, we cannot issue refunds, returns, or exchanges for orders except for those with quality issues. Orders are non-refundable unless they meet these requirements and you provide support with a photograph demonstrating the quality issue. 

PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.

Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.

Donations and Tips Cancellation Policy

Donations and tips are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation or tips. 

Membership Subscriptions Cancellation Policy

Membership subscriptions are non-refundable. You can always cancel your membership at any time, and this cancellation will take effect at the end of your membership subscription period. There is no refund for the current membership subscription period that is ongoing. 

Locked Messages Refund Policy

Locked messages are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your locked message. If you have issues accessing the locked message after payment, please contact us at contact@support.merch.ookamikun.tv. We’ll be happy to troubleshoot the problem and find a resolution for you. 

Digital Products Policy

Please note that digital products are not refundable or returnable. Once you have completed your checkout and received access to the digital product, we cannot cancel or refund your purchase.

ACCEPTED PAYMENT METHODS

We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods. 

INTERNATIONAL ORDERS

WILL I HAVE TO PAY ANY ADDITIONAL TAXES ON MY ORDER IF I’M LOCATED OUTSIDE OF THE US?

International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.

Regarding order shipping

WHY WAS MY ORDER SPLIT INTO SEVERAL SHIPMENTS, AND WHY ARE DELIVERY TIMES/COSTS VARYING FROM MY PREVIOUS ORDER?

In dropshipping and Print on Demand (PoD), orders may come from multiple suppliers, which can lead to your items being shipped separately. This means you may receive parts of your order at different times, and the final package might arrive later than initially expected. Delivery times and shipping costs can vary because each supplier has their own fulfillment processes and locations. While this may result in slightly longer wait times for the last package or higher shipping fees, we prioritize customer satisfaction and ensure that the quality of your products remains our top priority.

We are aware this is a frustration and annoyance for many, and are working with the suppliers to minimize these inconveniences as much as possible.

ORDERS SHIPPED BY 'KAMI

ARE THERE ANY ADDITIONAL DETAILS TO KEEP IN MIND AROUND THESE ORDERS?

Orders that are sent by me may be subject to certain factors. I will always make my best attempt at ensuring a smooth process, but sometimes things may happen.
As of the latest update, my "Merchant of Record" isn't fully VAT-registered in the EU yet, so import fees/VAT may be claimed by your local customs office upon arrival. I am sorry for any trouble this may cause some, a resolution is being worked on as of writing this.
Additionally, all packages sent by me will be sent as "untracked letters" or "untracked parcels" due to the high cost of shipping items with tracking from my country. However, if you really need tracking to be applied to your order, please let me know before placing your order. 
All orders containing at least $30 worth of applicable items* will however be sent with tracking automatically.
Should there be any other issues related to orders sent by me, please reach out to me on our Discord Support forum, or send an email with as much information as you can to contact@support.merch.ookamikun.tv.
* Applicable items are currently:
- Sticker Packs and the associated "new" black stickers.